FAQ
Answers to Your Questions
Q: Are your products original?
A: Yes, all our watches and accessories are 100% authentic, carefully selected, and crafted with high quality.
Q: Can I return or exchange an item?
A: Yes, you can return or exchange your item within 14 days of receiving it, as long as it is in excellent condition and undamaged. Each item will be inspected to confirm its condition before the return or exchange is approved.
Q: How can I place an order?
A: You can place your order directly through our website. Simply choose the product you like, select the color or style if available, add it to your cart, and proceed to checkout. Fill in your details, confirm your order, and we’ll handle the rest.
Q: How much does delivery cost and how long does it take?
A: Delivery is free for all orders. Orders are typically delivered within 7 to 18 days.
Q: Can I track my order?
A: Yes, once your order is shipped, we will provide you with a tracking number and link so you can follow your order every step of the way
Q: What is the easiest way to contact you?
A: You can easily contact us or ask any questions via email
Q: What if the product arrives defective?
A: If you receive a product with a manufacturing defect, contact us immediately with photos of the defect and your order number. We will address the issue promptly, offering a replacement, repair, or refund depending on the situation.
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Please email us at official@volleria.com